Soalan Lazim (FAQ)
Product Consumption Information
The best time to drink Kefir is whenever it fits best into your daily schedule. Some people prefer it first thing in the morning on an empty stomach to kickstart digestion, while others enjoy it before bed. If you have a sensitive stomach, we recommend consuming the Kefir 30 minutes after a meal to ease your body's adjustment to the active cultures.
Our Kefir does not contain any added sugar or additives. The only sugar comes naturally from the fresh milk (lactose), and most of it is consumed by the good bacteria during fermentation. As they break down the lactose, it turns into lactic acid — which gives the Kefir its tangy taste. What remains is just a tiny trace of lactose.
Yes, most people can. The bacteria in our Kefir Grains consume nearly all the lactose during fermentation, making the final drink very low in sugar. However, if you are highly sensitive, consume it after a meal for the easiest digestion.
We recommend starting slowly with about 1-2 spoonful daily for the first few days. Once your body adjusts, consume about half a bottle of our 300g Kefir bottle (approximately 150g) per day. Consistency is key because your gut thrives on a steady supply of probiotics to stay balanced. For lasting benefits in digestion and immunity, we suggest drinking Kefir every day for at least 3 to 4 months.
Consistent Kefir consumption feeds your gut with a diverse mix of good bacteria and yeasts, helping balance your microbiome. Over time, it crowds out the bad bacteria, boosts nutrient absorption, and keeps your digestion smooth and comfortable.
You can customize it however you like! You can sweeten it with honey, maple syrup, or even Gula Melaka; blend it with fresh fruits like mango or banana to create a smoothie; mix it into fruit juice for a quick fix; or pour it over granola, nuts, and fruits to turn it into a simple Kefir bowl.
No, please avoid mixing Kefir with anything hot. High heat will kill the beneficial live bacteria and yeasts, which reduces the probiotic health benefits. Always enjoy Kefir chilled or at room temperature.
Kefir is generally safe and beneficial. However, if you are taking specific medications, especially those for severe chronic conditions, we strongly recommend consulting with your doctor before adding new functional foods to your diet.
The live cultures will become very active, causing the Kefir to separate and build pressure. It is still likely safe to consume, but the taste will be significantly more sour and fizzy. Refrigerate it immediately and open the cap slowly.
The thin, watery layer is the Kefir Whey (which is rich in protein and minerals). If the separation is extreme or the Kefir tastes too sour or very fizzy, it indicates the cultures have been highly active (potentially over-fermented). If the Kefir is still within its expiration date, you can gently stir it to recombine the whey. While still safe, we recommend adjusting the flavour by blending it with sweet fruits.
Every Kefir culture is unique, like a fingerprint! Factors like the type of milk, fermentation time, and temperature cause variations. Our Kefir is batch-made under strict control to offer consistent, high-quality potency.
Product Purchase Information
We offer two convenient sizes. The 300g bottle (RM12.90) is perfect for daily personal consumption, and the 850g bottle (RM32.90) is ideal for families or heavy consumers.
Both bottles contain the exact same Plain Kefir. The transparent label is currently used on the 300g bottle, while the blue label is on the 850g bottle. We are in the process of transitioning all packaging, so the transparent label will be updated to the new blue design in the future.
The Plain Kefir Value Pack (RM77.40) includes 6 bottles of the 300g size.
The Plain Kefir Twin Pack (RM65.80) includes 2 bottles of the 850g size.
The Plain Kefir Twin Pack (RM65.80) includes 2 bottles of the 850g size.
We recommend starting with the Value Pack, which contains 6 bottles of the 300g size. This pack allows you to easily test the taste and monitor how your body responds to the active cultures before committing to a larger order.
Kefir Whey is the protein-rich liquid byproduct of our fermentation. Yes, you can purchase it separately for RM21.90. It is an excellent addition to smoothies or serves as a low-lactose energy shot.
The expiration date is clearly printed on the bottle label. When refrigerated immediately upon delivery, your Kefir will maintain its optimal quality and potency for up to a month. Once opened, we recommend consuming your Kefir within one week to ensure optimal taste and freshness.
For all long-term plans, we deliver one set of bottles every two weeks. Each delivery set includes 6 bottles of the 300g size. This ensures you consistently receive the freshest Kefir supply.
The price you see (e.g. RM465.00 for the 3-Month Plan) is a single, one-time payment that locks in your low price for the entire duration of the plan.
Yes. All of our subscription plans include Free Delivery within the Klang Valley for the entire duration of your plan.
Yes, you have the flexibility. You can easily pause your deliveries by contacting our customer service team via WhatsApp or you can also purchase extra packs separately at any time.
Shipping & Logistics
We primarily deliver our fresh Kefir only within the Klang Valley area using e-hailing delivery services. For customers located outside the Klang Valley, there are three authorized outlets in the Southern region selling our Kefir. Kindly check on the Outlet tab for the exact locations and further contact information.
Once your order is successfully placed on our platform, the delivery will typically occur within one business day.
Yes, you can. Our customer service team will contact you shortly after your order is confirmed to arrange your preferred receiving time. This ensures your Kefir arrives at your hands in the best chilled condition.
We ensure freshness by sending your Kefir in an insulated thermal bag packed with one to two small pieces of dry ice. This maintains the chilled condition throughout transit.
Transfer the bottles into the refrigerator immediately. This step is crucial to preserve the live probiotic culture and optimal taste.
Our standard delivery charge is RM20 per order. However, you can redeem a RM10 discount on the delivery fee when your order total exceeds RM118. Furthermore, all of our Subscription Plans include Free Delivery within the Klang Valley.
We offer several secure payment options for your convenience, including Quick Pay (Google Pay), Card (Debit/Credit), Online Banking (via FPX), and QR and e-Wallet methods.
You will receive a shipment notification via WhatsApp that includes a tracking link, which will allow you to monitor the delivery status in real-time.